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Leman Transfers Terms & Conditions
 

LT - Léman Transfers Sarl.

The Lead Passenger/YouThis is the person who placed the booking and takes responsibility for the booking and accepts all of the following terms and conditions for and on behalf of each member of the party.

Please read these Terms & Conditions carefully before using this site.  Your use of this site is conditioned by your acceptance of the following terms and conditions whether booking by phone, email or on-line.  If you do not agree with any part of the following terms and conditions you must not use this site.


Bookings (including last minute bookings)
You can place a booking easily on-line. Payment by credit or debit card is required at the time of booking. Where bookings are made by telephone or via email, the Lead Passenger accepts LT’s Terms & Conditions.  Once the booking arrangements have been confirmed a written confirmation of the booking will then be sent by email or fax (if requested) to The Lead Passenger who placed the booking. If you are making a booking within 3 days of the date of travel, your booking is NOT guaranteed until you receive an email from LT confirming your booking.For all shared & shuttle transfers where the total number of passengers is less than three LT reserves the right to re-book the passenger(s) onto the equivalent bus service.

This payment is strictly non-refundable within 14 days prior to travel, except in circumstances that are beyond LT’s control, where the booking has to be cancelled by LT. The Lead Passenger who placed the booking, in doing so, agrees to act as an agent and accepts all of the terms and conditions on behalf of each member of the party.  LT are organisers of transfers and book the services provided by other approved transfer providers. Each Transfer Providers has own Terms & Conditions, these are available on request.

Last-Minute Bookings (additional information)
If you are making a booking within 3 days of the date of travel, your booking is NOT guaranteed until you receive an email or fax from LT confirming your booking. Last-minute & telephone bookings will incur a 10 € supplement.

Additional Booking & Price Information
All prices are based on pick-ups within daytime hours. Pick-ups out of these hours or on peak days will incur a supplement, this will appear as Extras & supplements on the booking/ quotation step.

  • Last minute bookings will incur a surcharge.
  • Telephone bookings will incur a surcharge.
  • All pick-ups and drop-offs at Geneva airport (GVA) will be automatically serviced from the SWISS side, unless otherwise requested by The Lead Passenger at the time of booking.
  • All Pick-ups and drop-offs for the FRENCH side of Geneva airport (GVA) will be subject to a supplement*. 
  • All prices are subject to change at anytime without notice.
  • The Lead Passenger in accepting LT’s Terms and conditions agrees to pay for any reasonable additional costs incurred for supplements, waiting time and excess luggage.*

Credit Card Charges
Transfer Intelligence (£s) we accept: Visa, Visa Debit, Mastercard.

Less than £99.99 - £1.99 fee
£100 to £299.99 - £3.99 fee
£300 to £499.99 - £4.99 fee
£500 to £999.99 - £7.99 fee
£1000 to £1999.99 - £10.99 fee
£2000 to £2999.99 - £15.99 fee

Léman Transfers (€s) we  accept: Visa, Mastercard, Amex & CB(FR).
Less than €99.99 - € 1.99 fee
€ 100 to € 199.99 - € 4.00 fee
€ 200 to € 399.99 - € 6.00 fee
€ 400 to € 499.99 - € 8.00 fee
€ 500 to € 599.99 - € 10.00 fee
€ 600 to € 799.99 - € 12.00 fee
€ 800 to € 999.99 - € 16.00 fee
€ 1000 to € 1499.99 - € 20.00 fee
€ 1500 to € 2999.99 - € 30.00 fee
€ 3000 to € 6000 - € 40.00 fee

Please note that if a refund is given, for any reason, TI/LT will not refund the cost of any credit card charges.

Shared Transfers
Shared options to ski resorts are only available from Mid Dec until Mid April, exceptions may apply. Days of availability vary depending on the route.  You will be notified by email if the shared option isn't available, and a full refund will be given.  For all shuttle & shared transfers pick-up times are subject to change, therefore please call us 24 hours before each transfer to reconfirm your pick-up time, on: 0033 450 377 127.

Ticketing
The booking confirmation sent to The Lead Passenger by email or fax is your ticket. The Lead Passenger must print out this email as proof of purchase. The printed ticket must be shown to the transfer driver on arrival and on the return journey.

Additional Booking conditions when reserving the boat:

  • maximum number of 6 passengers per transfer
  • Passengers are not allowed to bring pets onto the boat
  • If you exceed the number of minutes pre-booked, any additional minutes will need to be paid in cash to the skipper or by credit card via telephone.
  • Lifejackets must be worn at all times
  • No smoking whilst on the boat.
  • Babies must be secured in a baby-seat / maxi-cosy (baby seats will NOT be provided  by Léman Transfers for the boat transfers).
  • Parents & guardians are responsible for the children’s behaviour on the boat.
  • Any additional refreshments used, must be paid direct to the skipper in cash.
  • The maximum total weight for the boat is 700 kilos
  • The Lead passenger must pay for any damage to the boat or the boats equipment made directly by one of their group.
  • The passenger/s takes full responsibility of all of their belongings accompanying them while they are on boat.  Leman Transfers takes no responsibility for any loss or damage to any passengers belongings left or lost whilst on the board the boat.
  • For your comfort & safety passengers are advised to limit the number of pieces of luggage to 4 per group.  Please also note that only soft luggage will be permitted on the boat for safety reasons.
  • For safety reasons passengers are advised not to wear high-heeled shoes whilst on the boat.  If you are wearing high-heeled shoes the captain may ask you to remove them.

Cancellations for the boat:

  • Cancellations more than 30 days before the date of travel the lead passenger will be charged 50GBP administration charge.
  • Cancellations between 30 and 15 days before the date of travel the lead passenger will be charged 20% of the total amount paid.
  • Cancellations between 15 days  and 48 hours before the date of travel the lead passenger will be charged 50% of the total amount paid.
  • Cancellations made less than 48 hours of the date of travel the lead passenger will be charged the total amount paid; no refund will be due.

Weather conditions for the boat:
Only the captain can decide if the weather is unsafe for boating.  If he/she decides to cancel a pre-booked charter due to bad weather, it will be re-scheduled for another day or a refund will be given.


Hotel pick-ups for the boat:
Hotel pick-ups/drop-offs for full day boat charters are free of charge (FOC limited to maximum of 10 kms for each transfer).  All other hotel pick-ups will be priced based on individual requirements, per booking.


Safety onboard the boat:
Parents & guardians are kindly requested to supervise their children at all times throughout the cruise.  Parents & guardians must ensure that their children wear the Life-Jackets at all time.  Is it essential that you and your group wear sun screen and adequate clothing to protect from sunburn or sunstroke.


Missed or Delayed Flights
Due to a missed or delayed flight, which causes you to be late for your scheduled transfer;For a private transfer: there will be a cost* incurred for waiting time if your flight is delayed after the flight’s scheduled arrival time. This extra cost will need to be paid in cash direct to the driver before the vehicle’s departure.
For the ski bus and shared transfers: where your flight is delayed up to 1 hour after the flight’s scheduled flight arrival time you will be transferred onto the next available ski bus or shared transfer. In cases where there is not another ski bus or shared transfer service for that day, you will be transferred on the first available ski bus or shared transfer the following day. In cases where the next available transfer is not a service direct to your chosen resort, LT will not be held responsible for any extra costs incurred for any additional transfers to your chosen resort due to delayed flights.  Please check your personal travel insurance for delayed flights.


LT will endeavour to ensure that the transfer vehicle(s) & boat arrives on time to collect you and your party and reaches its destination on time.  LT will not incur any liability whatsoever in the event of any delay due to causes beyond its control.  If your transfer is delayed more than 1 hour from the scheduled flight arrival time, please call LT immediately for an update on the situation.
If you know in advance that your flight will be delayed please phone LT immediately and we will endeavour to do our utmost to locate a suitable transfer for you and your party ASAP, although this cannot be guaranteed.  If we cannot find an alternative transfer for you within a reasonable amount of time then you can choose to arrange a taxi yourself from the airport.  Make sure that you request a written receipt from the taxi driver & proof or payment for your own insurance purposes.

Our Waiver Fee for Delayed Flights
Due to a delayed flight, which causes you to be late for your scheduled transfer:
Transfer Intelligence offers an optional Waiver Fee for delayed flights ONLY.  This one-off waiver fee covers any extra waiting time charges caused by delayed flgiht for up to a maximum of 5 hours. Please note that this is for ONE designated flight only, and does not cover multiple flights.  If your group is arriving on more than 1 flight the waiting-time waiver will  automatically cover the last flight landing, unless otherwise requested at the time of booking.  Please note that this only covers DELAYED flights into the same scheduled airport, and at the same scheduled flight arrival time.  It does NOT cover diverted flights to a different airport or delays caused by lost or delayed luggage. Our waiver fee does NOT cover cancelled flights, or flights re-secheduled for a different time, or flights delayed due to strikes.  If your flight is delayed for more than 5 hours, the lead passenger will need to pay for any waiting-time charges after the first 5 hours, until they meet with their driver.  This extra cost will need to be paid in cash direct to the driver before the vehicle's departure.


Cancelled Flights
If the flight is cancelled for any reason, this comes under the heading of ' Events Beyond our control'.  LT will not pay compensation for any events beyond our control.  Please check your personal travel insurance for cancelled flights.

Events within our control
If LT fail for any reason within our control to transfer you from your pre-arranged pick-up to your pre-arranged destination and you are forced to seek an alternative taxi transfer, any reimbursement made shall be no more than the cost of getting from the pick-up point to the drop-off point by taxi.  Make sure that you request a written receipt from the taxi driver for insurance purposes.

Events beyond our control – Force Majeure
LT endeavours to carry its passengers safely and comfortably to their chosen destination with as little inconvenience as possible.  However, LT will not pay compensation for any events beyond our control which include:  War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event.  LT will only be liable for any reasonable losses arising directly out of a breach of contract, in such cases LT’s liability shall be limited to £500 per passenger, and this excludes loss or damage of luggage and personal possessions.  If any luggage or personal possessions are lost or damaged, where LT were found to be liable, the maximum amount we will pay is £50 per person affected. The Lead Passenger and other party members are advised to check their own travel insurance.  We then request that you transfer your rights to us so that, if necessary, we can claim back from our providers any payments we make to you. The Lead Passenger must make sure that all items of luggage belonging to its party are labelled correctly with names and resort destination/s.

Cancellations & 'No Shows'
The Lead Passenger may cancel the confirmed ticketed booking in writing by email or fax. Cancellations must be made at least 14 days before the time of travel.  The monies paid by The Lead Passenger can be applied to a future booking or LT will refund your monies minus a 50 € per booking administration fee.  Any confirmed ticketed booking cancelled within 14 days before the time of travel will lose all of their monies. No shows will be charged at full rate.

Changes to the Booking
The Lead Passenger can make changes to the booking in writing by email or fax, quoting the booking reference number and the changes required. If you require to increase the number of passengers within your party, you must do this at least 3 days before the time of travel, to enable LT to confirm and agree the allocation of a seat and extra charges with yourselves. The rate per person may be different from the rate previously quoted.  If an extra vehicle is required, LT will advise you on the most cost-effective transfer available. 

Should you wish to change either one or all of the following to your booking:  Airport, flight time, travel dates, destination/ drop-off point, pick-up point or numbers in party,  the following applies:

If LT are informed at least 14 days before the original time of travel and within 7 days of the new time of travel, LT will endeavour to re-arrange your transfer for you if at all possible.  However this cannot be guaranteed and is done so at the discretion of LT.  New quotations of costs incurred for changes will be submitted by LT and agreed by you before the new booking is ticketed. ANY changes to bookings will be subject to a €20 administration charge (or sterling equivalent) per booking, plus any credit card charges. Changes within 7 days of the date of travel will incur a €50 charge.


Transfer times to and from popular ski resorts:
Please note that if you are travelling to or from a popular route on Saturdays or Holiday times your transfer time may take longer than the 'usual' transfer time allocated by our automated system.  You will be notified by email (before you travel) or by telephone (whilst on holiday) if your return pick-up needs to be brought forward to an earlier time.  Please note that during the hours of 09:00 and 14:00 the main roads connecting to and from the ski resorts are extremely busy and therefore if your scheduled pick-up time falls between these hours we may re-schedule to collect you earlier. 
Please note that your return pick-up time may be brought forward on any day of the week if there is bad weather or heavy traffic.  
If you make alternative arrangements separately with your driver and do not inform LT of your transfer changes, then LT cannot be held responsible for any misunderstandings that may occur.

 
Key Collections & Multiple drop-offs/ pick-up:
Please note that if you are collecting keys for your accommodation, or if you request more than 1 specified drop-off or pick-up point the Lead Passenger will be subject to additional waiting-time charges. These additional charges must be paid either by credit card or direct to your driver before the end of your transfer/s taking place.
 
Resort address:
Please note that if you do not submit a full resort address to us we cannot guarantee that we will be able to drop you off at your door.   If the transfer takes longer than scheduled due to lack or miss information, the lead passenger will be subject to additional waiting time charges.  These additional charges must be paid either by credit card or direct to your driver before the end of your transfer/s taking place.

Baggage Allowance
Each passenger will be permitted 1 large Suitcase/ Holdall. Please Note: If you are carrying skis, snowboards, bikes or golf bags additional supplements may be required, and you will be notified of any supplements before the correct-sized vehicle is scheduled for you. If excess baggage needs additional transportation including trailers, The Lead Passenger will be liable for the extra costs* incurred.  If you have chosen a Helicopter Transfer these allocations will differ, as luggage space is limited.  Each Approved Helicopter provider has its own guidelines on luggage allowance.  Ask LT for more details.  The Lead Passenger must make sure that all items of luggage belonging to its party are labelled correctly with names and destination.

Delays in Transfer
TI will endeavour to ensure that the transfer vehicle(s) arrives on time to collect you and your party and reaches its destination on time.  TI will not incur any liability whatsoever in the event of any delay due to causes beyond its control.  If your transfer is delayed more than 30 minutes from your scheduled flight arrival time, please call TI immediately for an update on the situation.

Insurance
All vehicles & boats are fully insured for passenger- and third-party claims, as required under the law of the country in which it is registered.  However, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss and damage.  The Lead Passenger and other party members are advised to check their own travel insurance.

Rights Reserved Alcohol and Illegal Substances
The Lead Passenger should note that LT and its Approved Provider Drivers reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, passengers, vehicle or boat.

Travelling with Babies & Infants
Laws & regulations pertaining to the use of baby seats, child seats & seat belts vary from country to country for age limits and fitting in cars, minibuses and coaches.  Therefore it is recommended that you provide & fit your own child/baby seat/s. You will be required to fit the child/baby seat/s yourself.  The driver is not responsible for the fitting of baby & child seats.  You may be asked to sign a liability waiver form by the driver if you are NOT carrying your child in a child or baby seat. If you require a baby/child seat, please request one at the time of booking.  The driver may refuse to carry the baby/child without the appropriate baby/child seat.  If you are travelling on the boat, please see our additional boat conditions above.

Smoking
Smoking is not allowed in any of the transfer vehicles or the boats

The consumption of food & drink: The consumption of food & drink is not allowed in any of the vehicles or boat. If you wish to take a break please ask your driver.  Additional stops en-route are at the discretion of the Approved Transfer Suppliers and/or their drivers.

Complaints
In the unlikely event that you have any reason to complain or experience any problems when dealing with LT or any of its approved transfer providers, please inform the transfer driver immediately who will be more than happy to assist.  You should then put any complaint in writing, by fax or email direct to LT within 28 days of the verbal complaint.  If you have any queries or experience any difficulties with our website or booking system, please inform our customer services department immediately at info@lemantransfers.com and we will do our utmost to resolve the matter.

Special Requests
If the Lead Passenger or any member of their party has any special requests, or is a person with a disability you must inform us at the time of booking, we will then confirm if the transfer vehicle or boat will be suitable and be able to meet your requirements before we accept the booking.  If LT cannot accommodate the particular needs of the person concerned we may have to decline the booking.

Links to other sites
This site contains links to other websites, which are provided as a convenience to you. LT or its third-party providers do not endorse, nor are we responsible for, any of the content or materials on such websites.  If you choose to access any other website, you do so at your own risk.

Protecting your information
LT is committed to protecting your personal details.  Your financial information is secured through a market-leading secure server provider.  LT uses the latest in encryption technology to ensure that every credit card transaction is safe.  (Please see our Privacy Policy and Security Statement.)

Site Access
LT will use all reasonable efforts to keep our site available 24/7, subject to necessary scheduled downtime for maintenance, unscheduled maintenance and system breakdowns.  LT cannot guarantee that the site will be error free, or that the servers are free from viruses.

Statutory Rights
Nothing can affect the consumer’s statutory rights by any of the foregoing.

N.B.: French law will govern all of these Terms and Conditions.

* Any additional costs incurred for supplements and excess luggage may vary depending on the supplier used, and if not paid at the time of booking, will need to be paid directly to the driver, in local currency, at the time of the pick-up.  'Waiting-time' excesses must be paid directly to the driver in local currency.  If any additional charges aren't paid directly to the driver, any monies due must be paid by credit card to Transfer Intelligence within 7 days of the date of transfer.

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